CARE AT HOME HELPER

Are you available for out of hour emergencies, help or assistance?

Yes, we provide all of our care at home services come with an out of hours "on call" service which is managed from your local branch. So you will always be able to contact a member of our team regarding your homecare 24/7 365 days a year.

How much would your service cost me?

Our charge rates are highly competitive. The costs are dependent on which what grades of staff deliver the service and the times and on which days you require our service. Meaning our care at home is flexible to your needs.

Will you be able provide with an estimate of costs?

All service-users are provided with a professionally prepared Needs Risk Assessment and care and support plan. Estimates of costs will be supplied at the initial risk assessment.

Do you provide continuity in care?

We believe that it is essential more than one Care Worker is assigned to a care package - no matter how small that package may be. A minimum team of two people ensures that in the event of staff sickness or holiday etc., the Service User will still receive a call from someone that they are familiar with and who understands their wishes, needs and the required outcomes of the service.

Do you have a minimum number of visits?

It is of uppermost importance that our services are tailored to your needs and wishes which are discussed at the initial assessment. So if you require only want one call a month or you need assistance for attending appointments then we are more than pleased to provide that care as and when needed. Both long and short term care can be provided.

Do you have a minimum time for a visit?

At Prestige Nursing and Care we can provide assistance for anything from one hour up to 24 hours a day 7 days a week.

Is your company fully insured?

Yes at Prestige Nursing and Care we are fully insured for all the services we provide.

What happens if I do not get on with my care worker?

We offer clients a quality service and value guarantee. If the service user is not totally satisfied with the member of staff that is providing a service to one of the service users, then we will either immediately replace them or refund the charge for the person in question, provided we are given up to 12 hours' notice.

What happens if my care worker does not turn up?

If your care worker does not turn up on time for a shift you must call your local branch immediately. The telephone number will be given to you at your initial assessment. The branch will then contact the care worker to see what has happened, whilst keeping you updated all the time.

How do I arrange your care at home services to be delivered?

Initially telephone your local branch all the contact details can be found on our website, we are here to help. A free of charge consultation will be arranged, this can be held within the comfort of your own home. You can have your family or friends with you if you wish to offer you support.

Are all your care workers fully trained?

Yes at Prestige Nursing and Care we pride ourselves on our training programme for all our care at home staff. We believe that better trained people can provide a higher quality of care service.

Are all you care staff properly vetted?

Yes all our care staff have to undergo a rigorous vetting process, which includes CRB (Criminal Records Bureau) and POVA (Protection of Vulnerable Adults) checks these are also renewed annually. We also undertake thorough background checks to confirm employment histories contain character references.

Is Prestige Nursing and Care regulated?

We are regulated by the CQC (Care Quality Commission), which reports on the providers of homecare services In addition local government social services departments frequently examine our management organisation and delivery of services to ensure we comply with regulations and meet their required standards.

Do I have to pay for the initial assessment?

We provide all our assessments free with no obligation or pressure. A member of our branch staff who will be a trained and experienced risk assessor will visit you at your home, in hospital to discuss your needs.