How did we do?
At Prestige Nursing we realise that there will be times when we don't get things quite right and fail to meet our customers' expectations. We take your views on our service seriously and promise to respond to each and every piece of feedback, good or bad, in a timely and detailed manner.
In those instances where there is a more detailed complaint we may not be able to address your concerns immediately, but we will set out a timetable for doing so and ensure this is accompanied by a list of actions we intend to take if necessary.
If you wish to complain about a Prestige nurse or care worker then in the first instance you should contact your local Prestige branch, details of which can be found here. They will discuss with you the issues and whether you wish to escalate it or not. Further details of our complaints process can be found here.
If your complaint is about a Prestige Nursing office then in the first instance you should contact us using the details below:
Greenview House
5 Manor Road
Wallington
Surrey
SM6 0BW
Telephone No:- 0208 254 7500
Fax No:- 0208 773 3525
info@prestige-nursing.co.uk
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